Teams have many norms, some of which might involve safety, expected work hours, e-mail inquiry response times, or meeting attendance. Research shows that some norms are more important than others; the rules governing a team’s operating rhythm, communication, decision-making, and accountability norms have the biggest impact on team cohesiveness and performance.
Norms are unwritten rules that guide human behavior. Examples include elevator and airport security line etiquette. Most people “know” what to do when entering an elevator full of strangers: enter the elevator, face the door, don’t make eye contact or engage in conversation, and leave quickly when reaching the desired floor. In airport security lines:… Read more »
Perhaps one of the most overlooked yet most important actions of team functioning is setting team goals. Far too many teams have poorly defined goals or none at all. The goals of a group or team should determine:
Most organizations have something called an executive or senior leadership team that typically ranges in size from 6-15 people. It consists of the CEO, COO, and functional and business unit heads. General responsibilities for top teams include setting strategy, defining organizational structure, determining key roles staffing , setting performance targets, making policy, and managing the… Read more »
Every group and team operates in a specific context. The situation faced by a U.S. Navy SEAL team in Afghanistan is different from that faced by a team drilling for gas in North Dakota. Context is interesting because (a) it is very complicated and (b) existing research is not very helpful in telling us how… Read more »
There is no universally accepted model for transforming collections of individuals into high performing teams. There are four more common models used to improve team performance, which include Tuckman’s Stage Model, Hackman’s Inputs-Processes-Outputs Model, Lencioni’s Five Dysfunctions of a Team, and Curphy and Hogan’s Rocket Model. Although each of these frameworks offers unique insights into… Read more »
The terms team and group are often used interchangeably, but there are some differences between these two concepts.
Humans are social animals and spend much of their time working in groups and teams, yet most people don’t understand the dynamics of effective teamwork. That is not to say people do not recognize good teamwork when they see it, but many do not know what to do in order to get people to work… Read more »