Results are the what of teamwork, whereas the seven components of the Rocket Model© are the how of teamwork. The relationship between Results and the components of the Rocket Model© is not perfect—some teams do well when they shouldn’t and vice versa. For example, a team may be dysfunctional but have great products or face… Read more »
Morale can be defined as a group or team’s cohesiveness or esprit de corps. Strong emotional ties, close relationships, and high levels of trust between members are the mark of high Morale. Members of high Morale teams often say they would do anything for their teammates; in some cases (combat teams or firefighting crews), members… Read more »
Team power can be defined as the quantity and quality of resources available to a team. Resources include facilities, office space, computers, telecommunication systems, specialized equipment, software systems, budgets, and the level of authority granted to teams. Executive leadership teams often have many resources and wide discretion in decision-making—for example, the authority to spend billions… Read more »
The current thinking about employee engagement is somewhat misguided since leaders tend to get all of the blame for having disengaged employees. Missing from this perspective is the fact that team members also bear some responsibility for where they fall on the disengagement-engagement continuum. All leaders can do is create an environment conducive to team… Read more »
One important component of the Rocket Model© is Buy-In, which concerns the degree to which leaders and members are committed to and engaged in team goals, roles, norms, and success. There is an important difference between member commitment and engagement. A United States Marine corporal may be very committed to The Corps and protecting the… Read more »
Teams have many norms, some of which might involve safety, expected work hours, e-mail inquiry response times, or meeting attendance. Research shows that some norms are more important than others; the rules governing a team’s operating rhythm, communication, decision-making, and accountability norms have the biggest impact on team cohesiveness and performance.
Norms are unwritten rules that guide human behavior. Examples include elevator and airport security line etiquette. Most people “know” what to do when entering an elevator full of strangers: enter the elevator, face the door, don’t make eye contact or engage in conversation, and leave quickly when reaching the desired floor. In airport security lines:… Read more »
Perhaps one of the most overlooked yet most important actions of team functioning is setting team goals. Far too many teams have poorly defined goals or none at all. The goals of a group or team should determine: