Patient safety is a major concern for the medical industry. A study in the Journal of Patient Safety found between 210,000 and 440,000 patients each year suffer some type of preventable harm that contributes to their death, and a separate study found that nearly one third of medical injuries were due to error, costing patients and hospitals more than $1 billion each year.
Although hospitals and medical systems have put in place increasingly advanced systems to monitor and improve patient safety, these numbers have remained stagnant because these systems largely ignore one of the largest drivers of patient safety: emotional intelligence.
Emotional intelligence can improve patient outcomes by:
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- IMPROVING DOCTOR-PATIENT COMMUNICATION
- IMPROVING HANDOFFS AND TRANSITIONS
- IMPROVING OFFICE STAFF AND ADMINISTRATORS
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Learn how EQ makes such an impact on healthcare employee/patient safety in our complimentary ebook High EQ Can Save Your Life.