When you have a team, the possibility exists that it will generate magic, producing something extraordinary, a collective creation of previously unimagined quality or beauty. But don’t count on it. – Richard Hackman

Teams are closer than ever to becoming the dominant organizational structure in the business world. Companies are deconstructing traditional hierarchies, decentralizing authority, and moving toward networks of small self-managed teams. Although this new emphasis on teams brings with it the promise of innovation, most organizations find their teams succumbing to every dysfunction from apathy and inaction to infighting. Why?

Maybe it’s because for the past several decades, one of the key assumptions many people make about team performance is that success depends on team members getting along.

The Secret to Successful Teams: Conflict tears down age-old assumptions and shows you how to build teams that produce extraordinary results.