This past weekend, I made an impromptu trip to Kansas City to be with my grandmother in the hospital after a heart attack. Thankfully, the doctors are confident that the damage can be treated quickly and she may be able to return home soon.
Author: Hogan Assessments
Bill Gates on Leadership
Here’s Bill Gates on leadership.
The Rocket Model: Team Morale and Conflict
Morale can be defined as a group or team’s cohesiveness or esprit de corps. Strong emotional ties, close relationships, and high levels of trust between members are the mark of high Morale. Members of high Morale teams often say they would do anything for their teammates; in some cases (combat teams or firefighting crews), members… Read more »
Meet ‘That Guy’
You’ve seen him around the office, he’s made sure of it. He’s the boaster, the big timer, the guy who never seems to mind tooting his own horn. Some call it hubris, but are you really going to question God’s gift to business?
The Rocket Model: Team Power
Team power can be defined as the quantity and quality of resources available to a team. Resources include facilities, office space, computers, telecommunication systems, specialized equipment, software systems, budgets, and the level of authority granted to teams. Executive leadership teams often have many resources and wide discretion in decision-making—for example, the authority to spend billions… Read more »
The Rocket Model: Three Ways to Improve Buy-In
The current thinking about employee engagement is somewhat misguided since leaders tend to get all of the blame for having disengaged employees. Missing from this perspective is the fact that team members also bear some responsibility for where they fall on the disengagement-engagement continuum. All leaders can do is create an environment conducive to team… Read more »
The Rocket Model: Commitment and Engagement
One important component of the Rocket Model© is Buy-In, which concerns the degree to which leaders and members are committed to and engaged in team goals, roles, norms, and success. There is an important difference between member commitment and engagement. A United States Marine corporal may be very committed to The Corps and protecting the… Read more »
The Rocket Model: Four Critical Team Norms
Teams have many norms, some of which might involve safety, expected work hours, e-mail inquiry response times, or meeting attendance. Research shows that some norms are more important than others; the rules governing a team’s operating rhythm, communication, decision-making, and accountability norms have the biggest impact on team cohesiveness and performance.
A (very) short story about altruism and customer service
Mornings aren’t my favorite thing, and the morning these events transpired was particularly early and particularly hot, which meant that I was in a particularly crappy mood.
The Rocket Model: The Pervasive Nature of Team Norms
Norms are unwritten rules that guide human behavior. Examples include elevator and airport security line etiquette. Most people “know” what to do when entering an elevator full of strangers: enter the elevator, face the door, don’t make eye contact or engage in conversation, and leave quickly when reaching the desired floor. In airport security lines:… Read more »