Saved $4.5M By Cutting Turnover

Hogan partnered with a global financial services provider to hire more
effective call center employees. Successful sales representatives in the call
center provide excellent customer service through (a) assessing customers
financial goals, (b) resolving customer issues, and (c) recommending
solutions to meet customer needs. We developed a Sales Representative
selection profile to increase employee satisfaction and decrease turnover.
Hogan’s research revealed that the organization thrives on social interaction, helping others, and delivering results. MVPI results helped
align their call center selection process with these values, resulting in
significant reductions in voluntary and involuntary turnover.

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Reducing turnover by over 300 Sales Representatives per year helped save the organization an estimated $4.5 million in replacement costs.