Although most headlines concerning the economic effects of COVID-19 focus on unemployment, many companies are hiring en masse to provide essential services during the pandemic. Food and beverage manufacturers need production workers to maintain supply. Delivery companies need warehouse workers and drivers to transport goods. Grocery-store chains need stock clerks to keep shelves full. Pick-up service companies need personal shoppers to help customers who are social distancing or immunocompromised.
Even in a crisis, hiring the right employees is essential. Each interaction between a customer and an employee impacts the future of the business. A customer who receives poor service during the crisis might not return for business once the crisis subsides. This raises the question: How can a company hire the right employees and hire them quickly?Read More »